We Truzlyindia, provide dedicated services for every entrepreneur and business deliver timely / satisfactory services and support. We periodically, improve our services through technology support and internal assessment and feedback from each custom. Some time, you may not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future orders as per the below terms and conditions.
Please note that most of the services offered by us involve payment of fees, charges or other duties to Government, any payment made will not be refunded at any cost. Further, refund will be made after adjusting the amount of work completed by Truzly professionals / employees. In case you have not received the desired results or not satisfied with our services, we may consider the refund on case to case basis and provide refund after adjusting the cost as mentioned above. In such situation, the refund amount would be decided by Truzly India and shall be final.
Upon notice of non-completion or not satisfied with our services due to any reason, you are requested to send a mail with order id and reason for cancellation of the services to contact@truzlyindia.com.
Within 7 days, we will acknowledge the receipt of your request.
Based on the nature of services offered, amount of fee paid to Government departments, agencies, or authorities on behalf of your and any other charges incurred, we will decide the refund amount.
Further any taxes paid, deducted, stamp duty paid in any form, will be deducted in the refund.
Since Truzly India renders services that are tailor made for each customer and the time we spend cannot be returned back, hence, we would take nominal charges for the completed services or time spent by our professionals, employees, consultant as the case may be.
After considering all the above deductions, we will make the refund within 60 days of the date of receipt of the request. We will also provide the detailed working and reason for deductions if any.
If within 24 hours of payment if you decided to cancel the transaction and requested for refund, we will make the same after deducting transaction charges, if any.
Truzly India shall not be considered in breach of its services and any other terms and conditions or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, health emergencies, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control which makes Truzly India not able to function or unable to access the office, whether foreseen or unforeseen (each a “Force Majeure Event”).